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Requesting a refund

  • Updated

iOS users

  1. Visit https://reportaproblem.apple.com and sign into your Apple account
  2. Beneath "What can we help you with?" select "Request a refund"
  3. Follow the prompts to provide information and select the purchase you would like refunded. If you were charged for a subscription that you no longer want, you can also cancel the subscription.
  4. Wait for 24-48 hours for an update on your account

Android users

Visit https://support.google.com/googleplay/answer/2479637?hl=en#zippy=%2Coption-request-a-refund-in-the-google-play-store-app to learn about Google Play refunds and request your refund

 

If you are experiencing issues requesting a refund from the App store or Google Play Store, please contact Apple Support or Google Play Support directly. Hiya does not manage Apple or Google payments and subscriptions and is unable to issue refunds.